Information on data protection
Dear Customer,
In accordance with the applicable GDPR, we would like to inform you that your personal data will be processed in an ethical and transparent manner, only for lawful purposes and in a way that protects your privacy and rights.
The processing is done manually and with the help of IT tools and is carried out for the following purposes:
1. to receive and confirm your booking of accommodation and other services and to provide the requested services. As this processing is necessary to define our contractual relationship and to fulfil our contract with you, your consent is mandatory. Should you refuse to provide your personal data, we will not be able to confirm your booking or provide you with the requested services. Processing will cease after check-out, although some of your personal data may (or must) be further processed for the purposes described below and in some cases;
2.In accordance with the directive of the Economic, Energy and Environmental Directorate of the Canton of Berne, concerning guest control, the following information must be collected from overnight guests: Surname and first name according to identity document, gender, residential address, nationality, official identity document (copy for foreign guests), name of the accommodation establishment, date of arrival and departure. The collected guest data is subject to a retention period of max. 10 years. After this period, the data will be destroyed. At the request of the police, the collected guest data must be disclosed for the purpose of public safety. The transfer of data is obligatory and does not require your consent. By making a reservation, you agree to the collection of guest data listed in point 2. If you refuse to provide this information, we will not be able to accommodate you in our hotel.
3. compliance with applicable administrative, accounting and tax regulations. Your consent is not required for these purposes. Personal data will be processed by us and our data controllers and will only be disclosed outside the company if required by law. If you refuse to provide the required data for the above purposes, we will not be able to provide you with the requested services. We will retain the data collected for these purposes for the legally required period of 10 years.
4. to speed up check-in on your next visit to our hotel. For such purposes, after obtaining your consent at check-in (which can be revoked at any time), your data will be stored and used the next time you are our guest for the reasons stated above;
5. to send you promotional messages and updates on special offers and promotions. For this purpose, your data will be stored after your voluntary consent and will not be shared with third parties. You can withdraw your consent at any time;
We would also like to inform you that the European Regulation grants you certain rights, including the right to access, rectify, erase, restrict or object to the processing of your data, as well as the right to data portability, if and where applicable. You may also lodge a complaint with the data protection authority as described under the applicable rules.
In the event of a possible violation of your data protection rights, you can contact the competent data protection authority. The competent supervisory authority in Switzerland is:
Federal Data Protection and Information Commissioner
Feldweg 1
3005 Bern
Switzerland
Data controller:
Hotel Crystal - Rugenparkstrasse 13 3800 Interlaken (BE)
Data protection officer:
Conny Steuri
Email: Email: info@crystal-hotel.ch
Status August 2023
You can reach us at the following contact details:
Hotel Crystal AG
Rugenparkstrasse 13
3800 Interlaken
Switzerland
+41 33 822 62 33
info@crystal-hotel.ch